Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a ‘good’ service
Think like a lawyer Don’t Act Like One provides strategies to solve conflicts. Co-developed by Harvard University, many laywers, three bonobo’s, two kissing boxers, a cowboy, Mikael Gorbatsjov, Sun Tz
Empathy fuels connections between people.But, what’s a real connection in the digital age? When do we still sit down, actively listen and engage with each other’s stories? The Empathy Game is a playfu
Scrum is a project management method that dissolves boundaries and distributes responsibilities which in other methods have been protected for years. It is a radically different way of working: as man
Innovators have long recognised that constraints very often stimulate or guide the process of creativity and innovation. When you work with limitation, creativity often comes to the surface organicall
When times are particularly difficult, and you are likely to slip into despair, some of the greatest pop songs can provide true comfort to make it through the pain. The problem with advice in general
When times are particularly difficult, and you are likely to slip into despair, some of the greatest pop songs can provide true comfort to make it through the pain. The problem with advice in general
Conditional design is the sequel to Operative Design. This book will further explore the operative in a more detailed, intentional, and perhaps functional manner. Spatially, the conditional is the res
Many contemporary societal issues have grown to be too complex to solve with traditional approaches. It is no wonder that design practices increasingly appeal to public organisations as a new and pr
This is the fourth of a DIY city guide series on the market, now with the most popular city in the USA: New York City. These guides are colouring and creative activity books, travel notebooks, and cit
We are good at designing beautiful products and we offer good services. We always know exactly what the user wants and we know dozens of methodologies. However, if we have to convince our customers an
This book presents the concept of the Spontaneous City as an alternative direction of design thinking and urban planning opposed to traditional rigid city planning. The era of large-scale urban planni
Our societies are becoming more complex, dynamic, and networked every day. Public organizations and companies alike are learning the hard way that the societal challenges before us cannot be resolved
The Fast Guide to Architectural Form, while staying on theoretical ground, is a very practical guide to the basic forms and shapes in architectural planning and design. The book is foremost a visual g
How do you decide what you will do today – and what you won’t do? There simply isn’t time to realise every brilliant idea and to execute every little task. And as we cannot create extra time, we need
Scientists say half the work we do will soon be done by robots. The one skill that ensures our relevance on the job market is creativity. And even if science is wrong, it’s still big fun to develop yo
A murder of crows. A crash of rhinos. Why is it that animals got all the fun collective nouns?At long last we have a comprehensive taxonomy that does justice to the various subspecies of the creative
Brand the Change unpacks the brand building process in practical steps. Whether you are building an innovative new product, creating a service for good, spreading a new idea, or positioning yourself a
