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RocKwiz' the hit music trivia show has attracted a huge cult following across Australia. This edition contains a raft of questions to make you think, laugh and question your whereabouts in the early 8

The rapid increase in global services during the last few decades is without doubt one of the most challenging social, cultural, political, and especially economic, forces of our time. Services have supplanted agriculture, manufacturing and resources, as the primary source of international competitive advantage in many countries, providing wealth, employment, and almost unlimited future opportunities for growth, whether in traditional or more innovative forms. This book explores the strategic management of services through an Integrated Services Management Model which links operational, marketing, financial and human resource management functions, within a broad and diverse collection of international, regional, and local service contexts. It contains numerous case examples, student projects and exercises, designed to illustrate common problems and innovative approaches, with a particular focus on the Asia Pacific and Australasian regions.

Asia Pacific Human Resource Management and Organisational Effectiveness: Impacts on Practiceexplores the concepts and applications of strategic human resource management (SHRM) theory on the roles and

This book reports on the findings from a research study of vocational and higher education graduates’ employability challenges. The nature and extent of these challenges, their underlying causes, and

This book presents a comprehensive analysis of the similarities and differences of contemporary human resource management systems, processes and practices in the two increasingly important economic gr