This book follows the ASQ Certified Six Sigma Black Belt (CSSBB) Body of Knowledge exactly and is designed to walk the reader through at a medium-level of detail. Organization of the material is compl
Value at the point of production does not automatically translate into value at the point of consumption. Augmenting lean thinking with a more robust and substantial customer value basis makes it even
This book describes a pragmatic set of steps which make it possible for an organization of any type to engage every person on their payroll in the continual effort to improve everything the company do
The Progressive Audit is a book that anyone involved with auditing should read. This book is not just about auditing but also about management strategy, employee involvement, and raising the level of
SPC for Right-Brain Thinkers is not simply another made-easy book on the subject of statistical process control (SPC). The guiding principle in writing this book was to make SPC accessible to that lar
Measurement is absolutely essential for any organization or company, functional area, department, business unit, project, or individual. Companies must know how their processes are performing, how wel
Though quality gurus have given it a bad name, the inspection of product and process has been a mainstay of quality programs since the inception of manufacturing processes. Inspection is becoming even
Auditing is a management tool used to verify that systems and processes are compliant/conformant, effective, and continually improved. The process audit determines if process requirements (methods, pr
The purpose of this book is to provide practitioners with the tools necessary to utilize the Weibull distribution for modeling, analysis and problem solving. The book includes both basic and advanced
Many companies do not truly understand the difference between simply having a quality system and having a customer-centric strategic quality system that continuously drives value-added improvement. Ge
It is widely recognized that leadership is a critical factor in enabling any organization to adapt to its environment through implementing strategy, thereby surviving and thriving. This book takes res
Meant for both new and experienced auditors, this book provides a detailed and structured examination of the audit process. It seeks to address the why’s of auditing, as well as the what’s and the how
Though originally introduced by the manufacturing sector, Six Sigma is rapidly gaining the attention of many companies in the service sector. From employees of health insurance providers and credit ca
Virtually every type and size of organization commits substantial resources to team-based initiatives. While there are many different names applied to these teams (corrective action teams, project tea
This book provides information and recommendations to help regulatory affairs and quality managers and consultants of software medical device design and development organizations navigate the complex
The quest for value drives customer behavior in the services marketplace. This book focuses on complex service processes, and is written for professionals, quasi-professionals, and technical workers l
Northern Pipe Products is today experiencing unprecedented efficiencies, employee involvement, a vibrant and desired training program, record output per-man hour, and lowest overall waste in company h
5S is a simple and immensely practical approach to quality improvement which, when implemented effectively, can transform the fabric of a company. Traditionally used in manufacturing companies for lit
Management of quality continues to play a significant role in organizations as they struggle to deal with ever increasing complexities and challenges in our fast-paced world. Business success depends
This is a book for principals, and it should also prove helpful to school leaders in central office or at the building level. The authors wrote it to build knowledge and give support to these principa
