THE TEAM EFFECTIVENESS SURVEY WORKBOOK

Virtually every type and size of organization commits substantial resources to team-based initiatives. While there are many different names applied to these teams (corrective action teams, project teams, quality improvement teams, as well as method-specific teams such as Six Sigma, lean, quality function deployment, strategy deployment teams, and so on.), their purpose is similar: Improve organization quality, performance, productivity, and effectiveness. But the reasons why these team activities and programs sometimes fail aren’t always obvious to team members, leaders, and upper management. This is because there is no system in place to measure what is actually occurring. The Team Effectiveness Survey Workbook helps identify these reasons by teaching readers how to: develop survey objectives; prepare your survey questionnaire; create a survey code structure for summarizing the results; administer the survey; process the survey results; and analyze and feed back the survey results. It contains over 500 different questions divided into 28 categories to help create survey questionnaires to meet the reader’s specific information needs.

Throughout the workbook, you will find sample questionnaires, answer sheets, code structures, and more, along with examples and forms to aid in constructing a survey. Also included is a Team Effectiveness Toolkit CD-ROM containing all of the survey questions in their appropriate categories, the sample Team Effectiveness questionnaires, and all of the survey support materials.

The workbook has been developed for use by internal and external resource persons/consultants who are responsible for team development/implementation activities, and also team leaders and members involved in team-based initiatives.

Robert W. Bauer has over 60 years of combined experience in the design, administration, analysis, and feedback of survey data. He is the developer of several standardized survey questionnaires, including the Human Resource Climate Survey, which has been administered to more than 250,000 organization employees. He is a co-founders of Bauer & Associates, Inc., providing survey design, processing, analysis, and feedback services to clients directly and also through a network of independent consultants. He previously worked at Rensis Likert Associates (RLA) in collaboration with Dr. Likert himself, the world-renowned behavioral scientist and author who is considered to be the originator of organization survey methodology. Mr. Bauer was President of RLA from 1976-8, and Ms. Bauer was a Senior Associate. The authors have published numerous books and articles, including most recently The Question Book Goes Interactive (HRD Press, 2002) and The Question Book, 5th Edition (HRD Press, 2003).

Preface

Introduction

Section One - The Survey Process

Section Two - Survey Questions

Section Three - Sample Survey Questionnaires

Section Four - Survey Support Materials

Section Five - Team Effectiveness CD-ROM Toolkit Instructions