From C-level executives to front-line supervisors, the research is clear: emotional competencies are more important than training, IQ, and technical experience in determining who succeeds and fails at
Basic Concepts of Intercultural Communication has been revised and expanded in response to the rapid evolution of multicultural societies around the world. It explores contemporary applications of int
Rejecting the notion that one solution fits all when it comes to improving employee performance, Michael Sabbag instead focuses on building exemplary performance with one employee, one step at a time.
In Donna Dunning's highly-acclaimed first book, What's Your Type of Career?, she delivered a set of powerful tools that for the first time linked personality, type to career success and helped thousan
When we leave home and travel abroad for pleasure or for business, we make a choice: to have a superficical "airport experience" at our destination, or to appreciate the hidden culture beneath the sur
Many leaders take great care to separate their personal qualities from their professional identity. Diana Jones, an executive coach for 30-years, argues that this is unwise. In fact, 'soft' skills - e
"Tools for Team Leadership" introduces the critical X-factor in team success--leadership--and delivers an advanced set of tools and strategies to help anyone master the role of team leader. Grounded i
Whether you're a businessperson beginning to work in the United States or a foreign student visiting for a semester, this new edition of American Ways will help you navigate America's diverse and chan
Susan Nash looks into the complexities of human behavior to help managers, team leaders and team members understand their team's type and behavior patterns, create and interpret a team profile and des
This book is the result of over twenty-five years of combined experience from Kelly and Robby Riggs-dynamic, occasionally irreverent, always insightful, father (Boomer) and son (Millennial), who wor
The world often falls short of how we'd like it to be, and our ability to make even just a little difference can seem limited. Sometimes it feels like you need to be a super-hero to achieve anything m
SHORTLISTED FOR THE STANFORD DOLMAN TRAVEL BOOK OF THE YEAR AWARD A Financial Times Book of the YearA Spectator Book of the YearA Daily Telegraph Book of the Year 'Travel writing in excelsis' -Jan Mor
'Leading with Vision will enable you to make the emotional connection that is absolutely necessary in engaging today's workforce' Jim KouzesWhat does it mean to lead with vision? In the first book d
SHORTLISTED FOR THE EDWARD STANFORD ADVENTURE TRAVEL BOOK OF THE YEAR 'A warm, funny account of a road trip in contemporary Iran. It's had my whole family howling with laughter and shedding a few tear
For the first time in history, the younger generation has something more to offer an employer than enthusiasm. In the past, a new employee was dependent upon years of service, but now digital technolo
Hidden agendas, unresolved conflicts, crucial issues never discussed--these examples of drama in the office are what the author calls, interpersonal mush. Conflicts or issues can dominate the workplac
From fieldwork that has spanned four continents and dozens of countries comes a simple, elegant and powerful model for acting with courage when faced with moments of truth and individual strength and
'A well-researched, enjoyable and thoughtful book'. - Calum Chace, ForbesExtraordinary innovations in technology promise to transform the world, but how realistic is the claim that AI will change our
