Deliver Valuable Service to a New World of CustomersAs the economy globalizes, customers are becoming more and more diverse making your job harder than ever. Regardless of differences in values, age,
The slow-down in economic growth and the rise in unemployment in the 1970s revived some of the uncertainties experienced by industrialized economies during the inter-war period. After more than a deca
In today’s service economy, many jobs require that applicants have a smiling face, helpful disposition and the ability to interact in a friendly manner with others. Or in the case of law enforcement o
These essays discuss the service sector, an often neglected area of economic study. The contributors agree that services are replacing manufacturing as the employment base in more advanced economies. Their essays provide valuable insight into the causes, problems and prospects of this transition. Commissioned for the Wharton-ARA Conference on the Service Economy, this collection examines the rise of the prevailing economic order in the United States, Japanese, and international economies and the future and potential of the service sector. The volume concludes with an agenda for future research and policy of the service company.
Services dominate the modern economy. This controversial and important book reviews research into the development and future of the service economy. Professor Illeris synthesises not only English lang
We're moving from a product economy to a service economy, with services becoming ever more digital in nature. Software service quality is becoming critical to ordinary citizens’ ability to function. T
This book focuses on service economy development, particularly on how an industrial economy evolves into a service economy. The book is organized in three sections: The first theoretically answers the
The Encyclopedia of Quality and the Service Economy explores important key issues in this emerging field, such as the definition of quality and service economy, the exploration of the quality of produ
based on interview research with Indian call center employees, this volume on labor culture examines the creation of professional personae and examines the ways in which foreign workers in transnation
Transnational customer service workers are an emerging touchstone of globalization given their location at the intersecting borders of identity, class, nation, and production. Unlike outsourced manufa
Competing in a Service Economy is a hands-on guide to creating services, with illustrative examples from service-oriented companies including Disney, Ericsson, IKEA, National Association of Convenienc
This book argues that we need to focus attention on the ways that workers themselves have invested subjectively in what it means to be a worker. By doing so, we gain an explanation that moves us beyon
This book is about the role labor unions can and should play in the modern service sector. Doellgast (employment relations and organization behavior, London School of Economics) draws on her research
