The Putting Patients First Field Guide: Global Lessons In Designing And Implementing Patient Centered Care

"The Putting Patients First Field Guide: Global Lessons in Designing and Implementing Patient Centered Care is the ultimate real-world guide to how hospitals, long-term care communities and integrated health care systems around the world are operationalizing the fundamental dimensions of a patient-centered culture, including access to information, family involvement, healing environments, employee and physician engagement, patient advocacy and more. Edited by Susan Framption and Patrick Charmel of Planetree, a nonprofit consulting and research organization dedicated to patient centered care, the book represents a concrete pathway to patient-centered excellence, using lessons from organizations around the world. By featuring real life examples of providers from nearly every continent, this book will underscore the adaptability of a patient-centered approach to accommodate cultural nuances while addressing the universal desire for patients and family members across cultures for holistic health care experiences that promote humanity, partnership and transparency."--Provided by publisher.

Susan B. Frampton, PhD, is president of Planetree and a sought-after speaker and writer on patient-centered care.

Patrick A. Charmel, MPH, is CEO of Griffin Hospital which, under his leadership, has received numerous quality and clinical excellence awards, and is the only hospital to be named to the Fortune Magazine "100 Best Companies to Work for in America" list for ten consecutive years.

Sara Guastello is the director of Knowledge Management for Planetree and a frequent writer on patient-centered care.

Planetree, founded by a patient in 1978, is a not-for-profit organization with offices in seven countries around the globe that partners with health care organizations to accelerate organizational culture change that enhances the patient experience, improves quality of care, and creates a nurturing work environment where professional caregivers are enabled to thrive.