CONFLICT RESOLUTION FOR MANAGERS AND LEADERS -- THE CDR ASSOCIATES TRAINING PACKAGE

CDR Associates’ training programs have been recognized throughout the world for their high-quality, effective, and innovative approaches to handling conflict in diverse workplace settings. Conflict Resolution for Managers and Leaders is a comprehensive training package. CDR Associates offers their proven program for teaching participants the key concepts and skills in conflict management, negotiation, and dispute resolution.

The Conflict Resolution for Managers and Leaders training package consists of a participant’s workbook and a trainer’s manual, which includes interactive exercises, presentations, group discussions, skill practices, and role play simulations.

CDR has been a premier conflict resolution and training organization throughout the US and around the world for more than 25 years. Their clients include United Airlines, Levi Strauss, The US Departments of Treasury, Interior, and Reclamation, Air West, the Supreme Court of Ohio, the United Nations Institute for Training and Research, the Ceyhan Oil Pipeline Project, the Federal Reserve, the South Africa National Peace Secretariat. Among their staff are Chris Moore (The Mediation Process), Bernie Mayer (The Dynamics of Conflict Resolution, Beyond Neutrality), Suzanne Ghais (Extreme Facilitation), and many others. Ms. Ghais will be the project leader for this training package, ably assisted by Bernie Mayer. CDR has its home offices in Boulder, Colorado.

ACKNOWLEDGMENTS.

ABOUT CDR ASSOCIATES.

INTRODUCTION.

CDR’s Training Strategy.

CDR’s Approach to Conflict and Collaboration.

Overview of the Modules.

Contents of the Modules.

What Every Trainer Should Know.

A Lifelong Journey.

MODULE 1. Dynamics of Competition and Cooperation.

MODULE 2. Causes and Dynamics of Conflict.

MODULE 3. Interest-Based Negotiation and Problem Solving.

MODULE 4. Communication Skills I: Effective Listening.

MODULE 5. Communication Skills II: Framing and Reframing.

MODULE 6. Raising Conflict Productively.

MODULE 7. Structural Conflict in Organizations.

MODULE 8. Facilitative Leadership.