旅遊服務英語(附光盤)（簡體書）

旅遊從業人員的英語應用水平直接影響著我國旅遊業的發展速度與服務質量。本書以學習者應用能力培養為主線，按照旅遊活動過程中的食、住、行、游、購、娛等板塊逐一進行知識介紹，并通過創設旅遊真實情境指導學生實訓，以達到學以致用、強化技能培養的目的。 本書定位明確、理論適中、知識系統、圖文並茂、內容翔實、案例豐富、貼近實際、操作性強、強化實戰演練、通俗易懂、適用范圍寬泛，因此本書既可作為職業院校導游和旅遊管理專業的教材，也可作為旅遊企業在職從業者及管理人員的崗位培訓教材，對于廣大旅遊愛好者也是一本有益的參考讀物。 本書附有配套光盤。

Chapter ONE At the travel agency
Unit 1 Tour Consultation
Career Skills
Listening and Speaking Tasks
Reading Tasks
More for Exercises
Related Links
Word Bank
Unit 2 Tour Arrangement
Career Skills
Listening and Speaking Tasks
Reading Tasks
More for Exercises
Related Links
Word Bank
Chapter TWO Arrival
Unit 1 Guests Arrival
Career Skills
Listening and Speaking Tasks
Reading Tasks
More for Exercises
Related Links
Word Bank
Unit 2 Exchanging Money
Career Skills
Listening and Speaking Tasks
Reading Tasks
More for Exercises
Related Links
Word Bank
Chapter THREE At the Hotel
Unit 1 Checking In
Career Skills
Listening and Speaking Tasks
Reading Tasks
More for Exercises
Related Links
Word Bank
Unit 2 Hotel Service and Facilities
Career Skills
Listening and Speaking Tasks
Reading Tasks
More for Exercises
Related Links
Word Bank
Chapter FOUR Food and Drinks
Unit 1 Eating Out
Career Skills
Listening and Speaking Tasks
Reading Tasks
More for Exercises
Related Links
Word Bank
Unit 2 Chinese Cuisine
Career Skills
Listening and Speaking Tasks
Reading Tasks
More for Exercises
Related Links
……
Chapter five transport
Chapter six sightseeing
Chapter seven shopping
Chapter eight entertainment
Chapter nine complaints and emergencies
Chapter ten departure
Communication activities
Reference