酒店英語(全國高職高專專業英語規劃教材)（簡體書）

本書基於酒店的各種工作情境進行構思、設計和編寫，尤其是從提高酒店從業人員的英語交際能力出發，同時兼顧酒店理論知識的提升。全書共分為6章，chapter I為酒店概述，Chapter II～Chapter VI，各章依據工作情景設置相應的幾個學習模塊，每一模塊就是一課，每一課涵蓋九大特色欄目。
本書為酒店從業人員量身定做、突出酒店工作對職業英語技能的要求，將職業訓練貫穿于英語學習中，使他們能夠全面提升酒店工作能力。本書在內容上涉獵廣泛、專業性和實用性強。
本書可作為高等職業院校、高等專科院校、成人高等院校、本科院校高職教育酒店管理專業、旅遊管理專業學生的學習用書，也可作為酒店、餐館業員工的培訓用書。

Chapter I An Overview of Hospitality Industry
　Preamble
　Lead-in Activity
　Practical Practice
　Activities
Chapter II Front Office and Its Sections
　Lesson One An Introduction to the Front Office
　Lesson Two Room Reservations
　Lesson Three Bell Service
　Lesson Four Concierge Service
　Lesson Five Check in
　Lesson Six Telephone Service
　Lesson Seven Business Center
　Lesson Eight Cashiers Service
Chapter III The Housekeeping Department and Its Sections
　Lesson One An Introduction to the Housekeeping Department
　Lesson Two Regular Services
　Lesson Three Laundry Service
　Lesson Four Personalized Housekeeping Service
　Lesson Five Dealing with Emergencies
Chapter IV Food and Beverage Department
　Lesson One About the Food & Beverage
　Lesson Two Taking Restaurant Reservations
　Lesson Three Hosting
　Lesson Four Taking Orders
　Lesson Five Serving Dishes
　Lesson Six Bar Service
　Lesson Seven Room Service
　Lesson Eight Paying the Bill
Chapter V Health and the Recreation Club
　Lesson One About the Health & the Recreation Club
　Lesson Two Beauty Salon
　Lesson Three Gym
　Lesson Four Sauna Bath and Spa
　Lesson Five Swimming Golf and Karaoke
Chapter VI Other Services in the Hotel
　Lesson One Dealing With Complaints
　Lesson Two Shopping
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