新編飯店實用英語聽說教程(含光碟)（簡體書）

本書從培養高級應用型人才的總體目標出發，根據國際旅游飯店業發展的新形勢和新特點，依照旅游飯店服務與管理活動的全過程，主要介紹旅游飯店各相關部門的服務與管理工作等知識技能，并結合學生畢業后就業的實際需求，注重實踐應用。
由于本書構思獨特、知識系統、結構合理、流程清晰、內容翔實、突出實用性、注重旅游飯店服務全過程應用能力的培養，且采用新穎、統一的格式化體例設計，因此本書可以作為普通高等院校本科旅游管理專業的教材，也可以作為高職、高等教育自學考試、成人教育以及旅游飯店從業人員的崗位培訓用書。

Unit One Front Office
　Part A: Reservation & Check-in
　Part B: Bell Service
　Part C: Information Desk & Switchboard
　Part D: Check-out
　Part E: Handling Complaints
Unit Two Housekeeping
　Part A: Guiding the Guests to Their Rooms
　Part B: Chamber Service
　Part C: Laundry Service
　Part D: Room Service
　Part E: Handling Complaints
Unit Three Food and Beverages
　Part A: Receiving the Reservation
　Part B: Taking the Order
　Part C: Table Service
　Part D: Taking the Bill
　Part E: Handling Complaints
Unit Four Shopping Arcade
　Part A: Inquiries about Shopping Arcade
　Part B: At the Gift Shop
　Part C: At the Souvenir Shop
　Part D: At the Food Shop
　Part E: Handling Complaints
Unit Five Recreation and Fitness Center
　Part A: Introducing the Facilities
　Part B: Explaining the Membership Policy
　Part C: Filling Out the Application Form for Becoming a Member
　Part D: Offering Help
　Part E: Handling Complaints
Unit Six Beauty Parlor
　Part A: Inquiries about the Beauty Parlor
　Part B: At the Hairdressers
　Part C: At the Barbers
　Part D: Facial Massage
　Part E: Handling Complaints
Unit Seven Hotel Service
　Part A: Taking Messages
　Part B: Wake-up Call Service
　Part C: Booking Tickets
　Part D: Special Service
　Part E: Handling Complaints
Key to Unit 1
Key to Unit 2
Key to Unit 3
Key to Unit 4
Key to Unit 5
Key to Unit 6
Key to Unit 7
Tapeseript for Unit 1
Tapescript for Unit 2
Tapescript for Unit 3
Tapeseript for Unit 4
Tapeseript for Unit 5
Tapeseript for Unit 6
Tapeseript for Unit 7
參考文獻