Creativity, Innovation, and Entrepreneurship ─ The Only Way to Renew Your Organization

Value propositions represent potential answers to distinct business performance issues. They are the going in assumptions about future research results. If proven true, the potential answers become conclusions that should fully address each issue. The Value Proposition Process includes identifying issues and opportunities to close performance gaps, creating key questions to address each opportunity, developing data packages to assist in answering key questions, and identifying potential answers to key questions. By answering these key questions, readers will be able to create a comprehensive list of value propositions to be used within atheir organizations.

Dr. H. James Harrington is the International Quality Advisor for Ernst & Young and Chairman of the Board of Emergence Technology Ltd., a high tech software manufacturer and developer. He also serves on the Board of Directors of a number of national and international companies. Dr. Harrington is past Chairman and past President of the prestigious International Academy for Quality and of the American Society for Quality control. He is an "A" level member of ISO's T.C. 176 that wrote the ISO 9000 Quality System standards and T.C. 207 that wrote the ISO 14000 environmental standards. He is a member of the Board of Directors of the 14000 Environmental Management Foundation. Since joining Ernst & Young, Dr. Harrington has divided his time between working with executives to develop and implement performance improvement plans, and developing new approaches to performance improvement. As a member of the National office he has been directing his efforts to using new, creative approaches to keep Ernst & Young at the leading edge in the quality consulting field.