If you've ever tried to make a deal, reach an agreement, close a sale, or negotiate in everyday business, Smart Negotiating shows you how to avoid the pitfalls and achieve your goals. James C. Freund
Freund has written ten short stories in order to entertain fellow lawyers and non-lawyers and to impart wisdom from his many decades in the profession to students and young lawyers. In each case, he h
If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience h
