Business is moving faster. The economy is getting tougher. Competition is more intense. Simply put: the need for excellent supervisors is stronger than ever before. Become the supervisor your company
Becoming a supervisor for the first time usually comes with mixed emotions anda lot of questions. Will you be able to help others in ways no one did for you? Can you manage people effectively when the
Companies have become increasingly complex?both geographically and operationally. Old top-down leadership styles need to be replaced with two-way communication and collaboration. Learn the specific ta
They've been around since 1876. They're on every wall, desk and pocket in your life now. It's easy to take the phone for granted. But with the millions companies spend to reach people on TV, radio, th
The customers and suppliers you need to work with effectively may be outside your company or in the next office. and you may not always see eye to eye. Even if you have strong interpersonal skills and
Without loyal customers, a business doesn't exist. Therefore, the true purpose of every business is to create the highest level of customer satisfaction and loyalty. Simply put, Customers Are Really
Are you worried that your customers are trying to survive tough times by seeking better deals from your competitors?Are you having an even tougher time finding new customers for your product or servic
Do you want to be more successful? Achieve record breaking sales? Make more money right now?Are you committed to learning more about your customers and improving your skills and approach to helping th
"This is a great book that pulls together the most important, proven leadership principles and ideas by people who have been successful business leaders."--Ken Hicks, CEO/chairman, Footlocker, Inc.Tak
