本書以Eva（劉綺華）創建的一套關於說話技巧的獨特教學方法為主軸，教授大家如何“Behave Like a Human Being”，做一個有血有肉有靈魂的人。Eva的理念糅合了中西文化、舞台藝術及日常實用元素；能掌握這些技巧，自能創造一股真誠的力量打動不同人士的心靈，從此告別沒有靈魂的機械式溝通手法。
Professional Communication presents ten studies of communication practices in a variety of professional contexts. By drawing on diverse methodologies from fields such as conversation analysis, intercu
