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In response to the growing emphasis on clinicians' capacity to practise effective communication, Communicating Quality and Safety in Health Care provides real-time communication scenarios and interprofessional case studies. The book engages healthcare trainees from across medicine, nursing and allied health services in a comprehensive and probing discussion of the communication demands that confront today's healthcare teams. This book explains the role of communication in mental health, emergency medicine, intensive care and a wide range of other health service and community care contexts. It emphasises the ways in which patients and clinicians communicate, and how clinicians communicate with one another. The case studies explain why and how communication is critical to good care and healing. Each chapter analyses real-life practice situations, encourages the learner to ask probing questions about these situations and sets out the principal components and strategies of good communicati

This book presents an array of investigation in the area of hospital communication, including internists negotiating end-of-life issues, spinal clinicians addressing the organization of surgery, and l

Identity Trouble assembles contributions from a variety of discourse fields to discuss the pressures on traditional understandings of identity. The focus is on failures and uncertainties in people's c

Identity Trouble brings together contributions from a wide variety of discourse fields to discuss the rising pressures on traditional understandings of identity. The focus is on failures and uncertain

The aim of this book is to examine the ways that contemporary organizing draws increasingly on the affective dimensions of worker sociality. The bookexplores the different ways that such kinds o

Starting from the premise that little has changed over time in how we evaluate health care, the authors present the idea that filming professionals at work and sharing the results with them could furt

This innovative, practical guide introduces researchers to the use of the video reflexive ethnography in health and health services research. This methodology has enjoyed increasing popularity among r

This innovative, practical guide introduces researchers to the use of the video reflexive ethnography in health and health services research. This methodology has enjoyed increasing popularity among r