English Business Emails：Write Well for Business Success

本書簡介

兩位擁有深厚外國背景的作者，為台灣讀者量身打造。

‧精選40種常見的商業情境：內容實用，教你如何完美應對各種職場狀況
‧能直接套用的句型：讓你迅速又輕鬆地寫好正確的英文email
‧歐美思緒與用字的解析：讓你真正了解文意，句句用的實在，以恰當得體的字句，展現你的專業，提昇你的職場影響力！

深入淺出地剖析外國人商務寫作時背後的邏輯，讓你能夠切合對方需求，有效表達。
不僅有效溝通各種商務事項與問題，更教你如何自然的建立與維繫職場夥伴關係。

無論學習或應用，這本一應俱全的工具書能幫你找到英文email成功的關鍵，讓你以卓越的表達能力作為自己職涯發展的最大助力！

This is an excellent, all-in-one handbook for busy students and working professionals. Use it for active skill building or for quick sample reference.

The 40 case studies are easy to read and directly applicable to real business situations. Instead of throwing all the samples at you and expecting you to pick up the rules of good writing by yourself, it helps you truly develop your skills. Each email model follows and guides you through the natural flow of logic, and serves a clear business purpose for maximum results.

Uniquely, this brand-new handbook is tailor-made for the native speakers of Chinese: the authors have bilingual Chinese/English backgrounds, and use their Asian and Western know-how to deftly address their specific needs.

English business emails helps you master the techniques enabling you to:
✔ quickly and easily write emails in English
✔ express yourself in a professional manner
✔ understand nuances and use words with confidence
✔ feel competent in any communication context, including make-or-break situations
✔ influence people
✔ advance your career with great writing

Contents:
All chapters provide email samples, key structures, grammar tips, vocabulary sheets, exercises, and professional simulation scenarios where you get to create your own email in a new, ultra-realistic context. Vocabulary sheets come with example sentences as well as helpful notes on usage.

 

Table of Contents


ACCEPTANCE
01 Accepting an order (and asking for clarification)
02 Accepting an invitation (and reporting difficulties)

ACKNOWLEDGMENT
03 Acknowledging receipt of payment (and bill)
04 Confirming delivery date and products
05 Acknowledging a complaint

ANNOUNCEMENT
06 Cancelling an event (as host)
07 Writing an autoreply
08 Informing change of contact (and billing address)

APOLOGY
09 Apologizing for delay in delivery (and apologizing for being temporarily out of stock)
10 Apologizing for damaged products
11 Apologizing for a billing error

APPOINTMENT
12 Notifying others of a meeting (and sending a reminder)

APPRECIATION
13 Thanking others for their participation

COMPLAINT
14 Complaining about quality (and complaining about a non-conforming delivery)
15 Complaining about ordered items not received
16 Disputing a bill

CONDOLENCES, CONSIDERATION (GET WELL)
17 Expressing sympathy
18 Showing consideration for hospitalization

CONGRATULATIONS
19 Congratulating an acquaintance on their appointment

INQUIRY
20 Inquiring about price, delivery, and payment details
21 Inquiring about a regular customer not ordering anymore

INVITATION
22 Writing a formal invitation (to a sponsored reception and to a social event)
23 Writing a formal invitation to a wedding (and accepting the invitation)
24 Inviting participants to register for an event
25 Inviting a speaker

APPRECIATION
13 Thanking others for their participation

COMPLAINT
14 Complaining about quality (and complaining about a non-conforming delivery)
15 Complaining about ordered items not received
16 Disputing a bill

CONDOLENCES, CONSIDERATION (GET WELL)
17 Expressing sympathy
18 Showing consideration for hospitalization

CONGRATULATIONS
19 Congratulating an acquaintance on their appointment

INQUIRY
20 Inquiring about price, delivery, and payment details
21 Inquiring about a regular customer not ordering anymore

INVITATION
22 Writing a formal invitation (to a sponsored reception and to a social event)
23 Writing a formal invitation to a wedding (and accepting the invitation)
24 Inviting participants to register for an event
25 Inviting a speaker

REFUSAL
26 Declining an invitation to an event
27 Rejecting a request for postponed payment
28 Rejecting the cancellation of an order
29 Rejecting a product return and refund

REQUEST
30 Urging politely
31 Requesting payment: 1st notice
32 Requesting payment: 2nd notice
33 Requesting payment: final notice
34 Requesting a catalog of products
35 Warning a slow supplier (and requesting immediate action)
36 Requesting the cancellation of an order (and non-compliance with delivery deadlines)
37 Requesting the cancellation of an order ( owing to uncontrollable circumstances)
38 Proposing a visit to a company
39 Requesting a payment extension
40 Requesting a payment extension be kept short term

APPENDIX

ANSWER KEY