城市軌道交通專業英語（簡體書）

The single most important need is for better training of staff.The intuitive reaction of station staff in emergencies will depend to a.large extent upon the quality of training they have received and practice they have conducted.London Underground has argued that its current proposals for a new staffing structure at stations willradicallyalter the status and role of operational staff.The old 6regime of station inspectors,railmen and booking office staff will be replaced by customer services managers, station services
managers, ticket sales assistants and station assistants.Staff will be selected more on merit and qualified to a higher standard； and more staff will be trained for a widerrange of duties.There will be a continuous but reduced need for the use of relief supervisors,who will be better instructed.A new management grade provisionally described by London Under ground as station landlord is to be established which will have total responsibility for the management of a major station or group of smaller stations.Appointment to theseposts will be on the basis of suitability rather than seniority.
Although future station staffing will reduce the requirement for relief supervisory staff there is likely to be a continuing long-term need to use them The future deployment of relief staff musttake into account the safety standards of each station.This means that wherever possible relief staff must have knowledge of the station to which they are sent.
Several of the station staff present on the night of the disaster were restricted to barrier duties or barred from platform work on grounds of ill-health.Hence they were unfamiliar with parts of the station beyond the ticket hall.The Investigation heard that three of the four leading railmen rostered for duty and present on the tube side of the station were medically restricted.The system which allowed staff to nominate their preferred station had resulted in a substantial proportion of restricted staff congregating at one of the most exacting stations on the Underground.London Underground has accepted that in future safety standards for each station should include appropriate requirements as to the deployment of such staff.