旅遊英語口語輔導用書（簡體書）

《旅游英語口語輔導用書》隨著我國旅游事業的飛速發展，旅游市場對旅游服務與管理人才的素質提出了更高的要求，這對旅游英語專業教學是一個嚴峻的挑戰。我們迫切需要培養出既通曉旅游管理專業知識，又具備英語交際能力的旅游服務及管理人才。《旅游英語口語》旨在為全國的旅游市場培養出更多更好的旅游專門人才以滿足不斷擴大的市場需要。

《旅游英語口語輔導用書》是全國高等院校基于工作過程的校企合作系列教材之一。

Unit 1 Invitations 邀請客人
Background Knowledge
Warming up
Situational Dialogues
Dialogue 1 Extending an Invitation
Dialogue 2 Accepting an Invitation
Dialogue 3 Declining an Invitation
Dialogue 4 Cancelling an Invitation after You've Accepted It
Supplementary Reading 邀請習俗
Exercises
Extracurricular Exercises

Unit 2 Preparations 準備工作
Background Knowledge
Warming Up
Situational Dialogues
Dialogue 1 Discussing the Sightseeing Schedule with Guests
Dialogue 2 Making Sure an Itinerary
Dialogue 3 West Lake Night Cruising Private Tour
Dialogue 4 Booking an Air Ticket
Dialogue 5 Determining a Meeting Schedule
Supplementary Reading 中國旅游產業
Exercises
Extracurricular Exercises

Unit 3 Meeting Guests 迎賓
Background Knowledge
Warming Up
Situational Dialogues
Dialogue l Meeting the Guest at the Passenger Depot
Dialogue 2 Meeting the Guest at the Railway Station
Dialogue 3 Meeting the Guest at the Airport
Dialogue 4 On the Way to Hotel
Supplementary Reading 問候語
Exercises
Extracurricular Exercises

Unit 4 Staying in a Hotel 入住酒店
Background Knowledge
Warming Up
Situational Dialogues
Dialogue 1 Room Reservation
Dialogue 2 Confirming a Reservation
Dialogue 3 Check-in
Dialogue 4 Housekeeping
Dialogue 5 Checkout
Supplementary Reading 酒店
Exercises
Extracurricular Exercises

Unit 5 Meeting Service 會議服務
Background Knowledge
Warming Up
Situational Dialogues
Dialogue l Booking a Meeting Room
Dialogue 2 Confirming a Meeting Reservation
Dialogue 3 Cancelling a Meeting Reservation
Dialogue 4 Venue Layout
Dialogue 5 ApplicationandBoothReservation
Supplementary Reading 全球會展業發展趨勢
Exercises
Extracurricular Exercises

Unit 6 Banqueting and Catering Services 宴請餐飲
Background Knowledge
Wanning Up
Situational Dialogues
Dialogue l Making a Toast
Dialogue 2 Buffet Dinner
Dialogue 3 Individual Serving
Dialogue 4 Enjoying Chinese Food
Dialogue 5 Enjoying Western Food
Dialogue 6 Local Snacks
Supplementary Reading 餐桌禮儀
Exercises
Extracurricular Exercises

Unit 7 Sightseeing 觀光游覽
Unit 8 Shopping 購物
Unit 9 Checking Out 退房
Unit 10 Farewell 送行告別
參考文獻

When overseas tourists TRAVEL to us，you need to be extra attentive.From the moment theyarrive，your guests should feel welcome.You should be waiting at the airport to greet your tourists when the plane lands，take them to hotel，and make sure they settle in comfortably.The purpose of greeting is to establish or maintain friendly contact，and the purpose of manners isto make your tourists feel comfortable.There is some preparation work to do before receiving the group.You should be familiar with the schedule，call first and reconfirm when and wherethe group will arrive.You can ask the information office at the airport for actual arrival time ofthe flight two hours ahead of the schedule.You should be familiar with the group's tour leadersand the TRAVEL agency.You need get the data of group from the TRAVEL agencpreparing the tools such as tour guide card，microphone，guiding banner and the like.The most important thing is to take the busy trafficked situation into account，reaching the meeting place at least half an hour ahead ofthe schedule and wait for guests to come.
There are some activities for you to do while waiting for the guests.It is necessary to meetthe bus driver in advance，double-check the route，and sign the bill of renting bus.Keep incontact with the driver and check the place where the bus is parked and inform the driver the itinerary.Make sure that your tour bus call find a place to park close enough to the terminal so that the tourists don’t have to walk far.Also，you need to get in touch with the porters，confirmthe places where the checked luggage will be handed over and where the luggage will b delivered.It is always essential for the tour guide to be familiar with the airport terminal，including the lost luggage claims. If there is any alternation，the guide should read the new schedule and the notice of the alternation very carefully.For example，if the timetable of flights has been changed，but theguide did not check the new timetable，and still went to pick up the group，when the group of tourists arrived at the transportation port，the local guide will not be available.