前言 Chapter One Office Routines Project One Telephone Communication電話溝通 Part one: General knowledge知識目標 Part two: Field Practice實訓練習 Part three: Assessments實訓評估 Project Two Mail Management信函管理 Part one: General knowledge知識目標 Part two: Field Practice實訓練習 Part three: Assessment實訓評估 Project Three Time Management時間管理 Part one: General knowledge知識目標 Part two: Field Practice實訓練習 Part three: Assessments實訓評估 Chapter Two Business Trip Project one Preparation for International Business Trip商務旅行準備 Part one: General knowledge知識目標 Part two: Field Practice實訓練習 Part three: Assessments實訓評估 Project Two Being on Business Trip商務旅行中 Part one: General knowledge知識目標 Part two: Field Practice實訓練習 Part three: Assessments實訓評估 Project Three Developing Cross-cultural Awareness培養跨文化交際意識 Part one: General knowledge知識目標 Part two: Field Practice實訓練習 Part three: Assessments實訓評估 Chapter Three Reception Project One Guest Reception來賓接待 Part one: General knowledge知識目標 Part two: Field Practice實訓練習 Part three: Assessments實訓評估 Project Two Business Reception商務接待 Part one: General knowledge知識目標 Part two: Field Practice實訓練習 Part three: Assessments實訓評估 Chapter Four Meetings Project One On-site meetings公司內部會議 Part one: General knowledge知識目標 Part two: Field Practice實訓I練習 Part three: Assessments實訓l評估 Project Two Off-site Events: Annual Meeting 公司年會 Part one: General knowledge知識目標 Part two: Field Practice實訓練習 Part three: Assessments實訓評估 Project Three Exhibitions展會 Part one: General knowledge知識目標 Part two: Field Practice實訓練習 Part three: Assessments實訓評估 Bibliography參考文獻