TOP
0
0
魅麗。花火原創小說66折起
MICROSOFT(R) CRM 3 FOR DUMMIES(R)
滿額折

MICROSOFT(R) CRM 3 FOR DUMMIES(R)

定  價:NT$ 873 元
優惠價:90786
領券後再享89折
無庫存,下單後進貨(到貨天數約30-45天)
可得紅利積點:23 點
相關商品
商品簡介
作者簡介
目次

商品簡介

Manage sales, service, and marketing processes all together



Find out how to manage customer information to make your business more productive

Whether you're completely new to customer relationship management (CRM) software or you just want the scoop on the newest version, this handy guide will get you going. Discover how to set up CRM 3, navigate and customize the system, use it to work with your accounts and contacts, collect leads, forecast sales, run reports, and much more.

Discover how to
* Develop and manage customer relationships
* Implement a sales process
* Set up security and access rights
* Generate quotes, orders, and invoices
* Manage leads and opportunities
* Create and use product catalogs

作者簡介

Joel Scott is president of the Computer Control Corporation, headquartered in Connecticut. Since 1991, Computer Control Corporation has been focused on designing and installing high-quality CRM systems. Well known in the industry, Computer Control has garnered numerous industry awards for sales, training, and CRM best practices.
Mr. Scott has authored several editions of GoldMine For Dummies and numerous articles and white papers on client retention systems. Mr. Scott can be reached by e-mail at joels@ccc24k.com.
David Lee founded Vertical Marketing Inc. in 1983. He has more than thirty years of business experience in CRM and information systems industries. This is his first Dummies book, although he has written several white papers on CRM and the industry. He can be reached at dlee@vermar.com.

目次

Introduction.
Part I: Microsoft CRM Basics.
Chapter 1: Taking a First Look at Microsoft CRM 3.
Chapter 2: Navigating the Microsoft CRM System.
Chapter 3: Using Microsoft CRM Online and Offline.
Part II: Setting the Settings.
Chapter 4: Personalizing Your System.
Chapter 5: Understanding Security and Access Rights.
Chapter 6: Managing Territories, Business Units, and Teams.
Chapter 7: Developing Processes.
Chapter 8: Implementing Rules and Workflow.
Chapter 9: Creating and Using the Knowledge Base.
Chapter 10: Setting Up the Product Catalog.
Chapter 11: Running Reports.
Chapter 12: Sending Announcements.
Part III: Managing Sales.
Chapter 13: Working with Accounts and Contacts.
Chapter 14: Managing Your Calendar.
Chapter 15: Setting Sales Quotas and Generating Forecasts.
Chapter 16: Using E-Mail.
Chapter 17: Handling Leads and Opportunities.
Chapter 18: Generating Quotes, Orders, and Invoices.
Chapter 19: Setting Up Your Sales Literature.
Chapter 20: Using Notes and Attachments.
Part IV: Making the Most of Marketing.
Chapter 21: Targeting Accounts and Contacts.
Chapter 22: Managing Campaigns.
Part V: Taking Care of Your Customers.
Chapter 23: Working with Cases.
Chapter 24: Scheduling Services.
Chapter 25: Managing Your Subjects.
Chapter 26: Managing Queues.
Chapter 27: Building Contracts.
Part VI: The Part of Tens.
Chapter 28: Ten Add-Ons.
Chapter 29: Ten Ways to Get Help.
Index.

您曾經瀏覽過的商品

購物須知

外文書商品之書封,為出版社提供之樣本。實際出貨商品,以出版社所提供之現有版本為主。部份書籍,因出版社供應狀況特殊,匯率將依實際狀況做調整。

無庫存之商品,在您完成訂單程序之後,將以空運的方式為你下單調貨。為了縮短等待的時間,建議您將外文書與其他商品分開下單,以獲得最快的取貨速度,平均調貨時間為1~2個月。

為了保護您的權益,「三民網路書店」提供會員七日商品鑑賞期(收到商品為起始日)。

若要辦理退貨,請在商品鑑賞期內寄回,且商品必須是全新狀態與完整包裝(商品、附件、發票、隨貨贈品等)否則恕不接受退貨。

優惠價:90 786
無庫存,下單後進貨
(到貨天數約30-45天)

暢銷榜

客服中心

收藏

會員專區