Building on the concrete advice and practical, powerful strategies revealed in its predecessor, More ProActive Sales Management provides harried sales managers with a proven method for managing the sa
Kiernan, head of a sustainability research firm, has written this guide for investors who want to explore “green” markets but lack the practical experience needed to determine which technologies will
Collects guidelines and advice for secular parenting, providing tips and strategies for addressing such issues as death, sexuality, morality, and religion while encouraging children to think for thems
Provides a guide to writing effective copy for the Internet, covering such topics as psychological motivators, constructing Web copy, email marketing, and promotional articles.
Like many companies over the last few years, yours has probably done a great deal to reassess its physical, strategic, and financial vulnerabilities. But there is a huge difference between business co
Originally developed at Toyota, the approach to manufacturing known as Kanban has helped revolutionize how corporations and suppliers achieve maximum efficiency in getting products to and from the ass
Designed to aid homeowners by explaining the foreclosure process and providing practical strategies to avoid foreclosure proceedings, including information on negotiating with lenders, refinancing, an
The lifeblood of any business enterprise is its people. Yet it wasn’t until the publication of the groundbreaking book The ROI of Human Capital that there was a reliable way to quantify the contributi
After explaining the financial rationale behind improving customer service, this business management book outlines a framework for handling customer questions and preventing unnecessary contact, offer
In the mid-19th century, 'wreckers' made their living by rescuing ships in distress and raising sunken ships. To some, they were heroes; to others, they were ruthless pirates. This book enters the wor
Arguing that the type of care patients receive is linked to the type of patient they are, Fesen (U. of Kansas), an oncologist and internist, provides a guide for cancer patients to help them navigate
Samuel, a financial consultant for Fortune 500 companies and major advertising agencies who conducted a study of the American wealthy for J.P. Morgan in 2000 and 2005, examines the American wealth cul
Even the most well thought out initiatives will fail without true employee ownership, accountability, and engagement. Yet most managers and executives don’t have a clear system for ensuring the suppor
Drawing on his experience as director of product development at Harley-Davidson, Oosterwal analyzes Harley-Davidson's post-bankruptcy growth period, highlighting the role of improvements to the compan
Facility management is a multidisciplinary function requiring a deep knowledge of the entire business and physical planning cycle, including the buildings, infrastructure, and people. Technology syste
The AMA Handbook of Due Diligence is the most complete guide available on how to properly perform a due diligence investigation — and radically improve the success rate of a pending corporate merger o
Coaching has traditionally focused entirely on the individual...sometimes even at the expense of improving measurable business results for the company. Now, The Coaching Connection shows managers how
As many businesses are discovering, customer behavior doesn’t always make sense. That really shouldn’t be surprising. As recent studies have shown, people tend to base their decisions on more subconsc
Drawing from the world of professional auto racing, Coughlin, an author and management consultant, describes how managers can use the lessons from this arena to build business growth and accomplish ou
