Managing the human side of workResearch by Daniel Goleman, a psychologist and coauthor of Primal Leadership, has shown that emotional intelligence is a more powerful determinant of good leadership tha
Cut through complexity and get to better, more effective strategy.Extreme market volatility, pandemics, industry change, supply-chain disruption. The list of potential threats and strategic challenges
Kids deserve a better digital future. Help them create it.When it comes to raising children in a digital world, every parent feels underprepared and overwhelmed. We worry that our children will become
In this smart, practical, and research-based guide, Harvard Business School professor Frank Cespedes offers essential sales strategies for a world that never stops changing.The rise of e-commerce. Big
Are you looking for an alternative to a career path at a big firm? Does founding your own start-up seem too risky? There is a radical third path open to you: You can buy a small business and run it as
Can your company win by embracing a higher purpose? The answer is a resounding yes—and this book tells you how.Few management ideas have spread so far and so wide as the Net Promoter System (NPS). Since its introduction two decades ago by author and customer loyalty guru Fred Reichheld, companies across the spectrum have adopted it—from industrial giants such as Mercedes-Benz and Cummins to Silicon Valley sweethearts such as Apple and Google to digital innovators such as Warby Parker and Peloton.Why? Love. In Winning on Purpose, which grows directly out of NPS, Reichheld argues that the primary purpose of a business should be to enrich the lives of its customers—and the best way to do that is to embrace a rating system that segments customers into Promoters, Passives, and Detractors. NPS illuminates a radically simple idea: prosper by treating people the way you want to be treated. It puts the Golden Rule—and love—at the heart of enduring business success. Across a wide range of
The most definitive management ideas of the century, all in one place.Harvard Business Review is the foremost destination for smart management thinking. Now, at its 100th anniversary, this commemorative volume brings together the most influential ideas since its inception. With thought leaders including Michael E. Porter, W. Chan Kim and Renee Mauborgne, Rosabeth Moss Kantor, Peter Drucker, and Clayton M. Christensen, this book puts HBR's greatest concepts at your fingertips.HBR at 100 curates twenty of HBR's bestselling articles of all time on key topics such as leadership, strategy, innovation, entrepreneurship, and more. With an introduction by Harvard Business Review Editor-in-Chief Adi Ignatius and additional bonus content, you'll learn how these groundbreaking ideas continue to be relevant in today's business context—and what to keep in mind as you prepare for the future.Whether you're a longtime reader or you're picking up an HBR volume for the first time, this book offers all
Get your idea off the ground.You’ve got a great idea that will increase revenue or boost productivitybut how do you get the buy-in you need to make it happen? By building a business case that clearly
Are you struggling with a problem employee? Wondering how to coach your star performer to the next level? Do you dread annual performance appraisals? Do you avoid giving feedback, for fear of upsettin
Talk to your toddler, your teen, your caregiver, your boss, your partner, your partner, yourselfThere are days in every working parent's life when it feels like you're screaming into the wind. The day
There's an 80% chance you're poor. Time poor, that is.Four out of five adults report feeling they are time-poor: They have too much to do and not enough time to do it. And the consequences are severe.
