Bring Lean Improvements to the Administrative Areas of Your Organization! Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto
Although office and administrative activities are usually 60 percent of the production costs in most manufacturing organizations, these areas often get excluded during lean initiatives. To achieve lea
The ability to bring new and innovative products to market rapidly is the prime critical competence for any successful consumer-driven company. All industries, especially automotive, are slashing prod
An organization that creates or sustains innovative products and processes will have a distinct competitive advantage in today's global market. Important to the innovative process is the influence of
This book is needed because tools like Six Sigma, Lean, process reengineering, process redesign, and TQM have completely ignored the impact that IT technology is having upon improving an organization’
There remains a great divide between clinicians and management in the healthcare setting. This book aims to provide a useful, practical and appreciative knowledge of management for healthcare practiti
The concept of knowing a design will work early in a project (rather than after the production prototypes have been tested) and will satisfy the customers, such that projects essentially never fail, w
Creative thinking, which the most successful companies that develop the most innovative products rely on, has evolved into to creative resilience – the technique to persevere with problems and solve t
Family Violence: Legal, Medical, and Social Perspectives examines the entire spectrum of family violence, focusing on social processes and social relationships. The eighth edition is a multidisciplina
The healthcare industry is at a pivotal point in making change. More often than not, healthcare leaders make decisions thinking using a variety of different methods, but inconsistency in decision-maki
From newborns switched in the nursery to medication mix-ups and hospital-acquired infections, we are all familiar with the horror stories about hospital safety, and unfortunately, the statistics say w
Take your business to a new level with this comprehensive, Auto Body Repair industry specific implementation guide. By adapting the techniques of Lean manufacturing for the Auto Collision Industry, Mr
This volume tells the story of research on the cognitive processes of writing—from the perspectives of the early pioneers, the contemporary contributors, and visions of the future for the field.
The second edition of this volume on cognitive psychology, fully updated and expanded with additional authors, examines the practice of reading from a psychological perspective and acts as a comprehen
Halpern (Claremont McKenna College) offers undergraduate and graduate students, their professors, and general readers--including parents, teachers, and policy makers--a synthesis of the research on wh
Reading is a highly complex skill that is prerequisite to success in many societies in which a great deal of information is communicated in written form. Since the 1970s, much has been learned about t
Spatial working memory is the ability to remember the location in which something is perceived, and in addition, the ability to recall a series of visited locations. In this book, top researchers in t
A growing body of research shows that social networks and identities have a profound impact on mental and physical health. With such mounting evidence of the importance of social relationships in prot
This book examines a variety of psychological disorders from the perspective of the psychology of learning. Grounded in the study of classical and instrumental conditioning, learning theory provides a
For the first time in the history of social psychology, we have a handbook on the history of social psychology. In it, leading luminaries in the field present their take on how research in their own d
