This is an action-oriented book for managers and entrepreneurs searching ways to tackle issues they face in terms of developing and delivering services. The book focuses on service organizations, but
Jürgen Salenbacher examines the work of leading theorists in business culture before explaining how our success in exploring change rests on our ability to think creatively. Branding practises, he sug
‘Type Tricks’ is about typographical rules and the underlying structure of the work process in the design of new typefaces. In that way, it is both a reference book and a user manual. In an illustrati
This anthology of design concepts reveals what you can learn from Mad Men’s Don Draper, why the Beatles were not just brilliant as musicians, how a lemon tart can make you world famous and why purple
Innovation is highly relevant to every organization. Yet, eighty percent of innovation projects never reach the market. Many have a false start. The Innovation Expedition is written to inspire you wit
Services are such integral parts of the daily life of individuals and organisations that a day without paying for or providing them is inconceivable. They come in so many different “shapes and sizes”,
Vacations are made of freedom. Pure freedom. Our busy lives, full of obligations, mean that vacations may be the only times we can do whatever we want, wherever we want. So just how weird is it that w
This book introduces practices that are now part of what people see as ‘21st Century Skills’. The enjoyable essays in this book provide a panoramic view over the subject of design. The essays are writ
Art rules the world. But what about the rules of art? In our current day and age, the general consensus seems to be that creativity, divine inspiration and art can never be bound by rules. Artists nee