"Eschewing the anachronistic oversimplification of modernist and formalist theory, Migeotte deftly marshals primary sources in the service of nuanced description. Migeotte's accessible text restores t
The origins of the next radical economy is rooted in a tradition that has empowered people for centuries and is now making a comeback.A new feudalism is on the rise. From the internet to service and c
Hart (president, Socialist Health Association, Wales) examines the political economy of health care, focusing on the operations of the National Health Service in Wales, but also extending his analysis
The International Labor Organization (ILO) was created in 1919, as part of the Treaty of Versailles that ended World War I, to reflect the belief that universal and lasting peace can be accomplished o
This book applies the basic ideas and models of economics to develop a single transactions framework to explain the key institutional arrangements across the whole range of public sector organization: the regulatory commission, the executive tax-financed bureau, and the state-owned enterprise. This book also explores the link between agency form and administrative function, agency independence from the legislature, the rights extended to private interests to influence administrative decision making, the role of civil service arrangements that are so often seen as simply frustrating efficiency and responsiveness, and the boundary between public and private sectors. This book should be of value to those with a practical interest in public administration as well as students of political science, public administration, economics, and public policy.
This book contains a full translation of a major but little-known Soviet work on Soviet national income accounts for a crucial stage in the social and economic transformation of the Soviet economy from 1928 to 1930. These were years of mass collectivisation and the launching of the Soviet industrialisation drive. The USSR was perhaps unique in having a well-developed statistical service able to record the detailed changes in economic relationships that were taking place at this time. The translation is accompanied by three introductory articles which explain the structure and contents of these materials, what new light these materials throw on the development of the Soviet economy in this period and describe the significance of these materials for the history of Soviet statistics and planning. Amongst other questions this evidence casts some doubt on recent attempts to show that Soviet industrialisation resulted in a change in the net flow of goods between industry and agriculture, in
Design is central to every service or good produced, sold and consumed. Manufacturing and service companies located in high cost locations increasingly find it difficult to compete with producers loca
This book is an analytical examination of financing and public service delivery challenges in a decentralized framework. It also provides critical insights into the effectiveness of public expenditure, through benefit incidence analysis of education and healthcare services in India. The benefits of decentralization always come with conflicts and trade-offs. By unpacking the process of decentralization, the authors identify that 'unfunded mandates', arising from the asymmetry between finances and functions at local levels, are a major challenge. The analysis is carried out by distilling the existing studies in this area, and through an empirical investigation of public finance data at different public sector levels in India, as well as in some selected developing countries. Using the household survey statistics of consumption expenditure, an analysis of utilization or benefit incidence of public spending on social sectors in India is achieved, covering education and health sectors. This
The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on
Design is central to every service or good produced, sold and consumed. Manufacturing and service companies located in high cost locations increasingly find it difficult to compete with producers loca
You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business - in any market and any economy. Renowned customer experience expert Shep Hyken explains how consis
Transaction banking provides the backbone of the global economy, and is a key financial service offered by banks covering payments and cash management, trade finance, supply chain and securities servi
Roughly divided between economic theory and the specifics of the Australian and Japanese markets, the first sixty pages of this work are primarily an overview of the rise of neo-liberal economics and
“Truly new insights that lead to better decision making.”JELLE PRINS, DESIGN MANAGER, UBERIn our changing consumer landscape, it’s not enough to produce an outstanding product or service. To grow valu
Gain a competitive edge in your business by providing world-class customer service! The importance of superior customer service in today’s global economy cannot be understated. In Fresh Notes on Custo
Port Fourchon, Louisiana's only port directly adjacent to the Gulf of Mexico, is located on the Coast of Lafourche Parish. The port is strategically positioned to serve industrial activity associated
This model and user guide were prepared under contract between the Minerals Management Service(MMS) and Research and Planning Consultants, Inc. This report has been technically reviewed by the MMS, an
The analysis of societies' transformations and the influence on the modernization of Central and Eastern Europe economies - between the pre-modern period and the 20th century - is a useful tool for un
This book examines the fundamental nature of banking in the economy of the 1970s and 80s, arguing that banking cannot be properly understood unless it is regarded as the retailing of financial service
