Creating New Markets in the Digital Economy looks at how digitisation is radically changing the way we buy and experience products and services. Sharing her unique perspective of both business and academia, Irene Ng examines the implications of digital connectivity, including the need to design and scale future business models to better fit 'lived lives', creating value as well as increasing worth so that new markets can emerge. The book provides a conceptual framework and practical advice to equip readers with the knowledge they need to develop future products and services that take advantage of connectivity and serve contexts better. With its accessible language, numerous case examples and illustrations to illuminate challenging concepts, this book is an important resource for business leaders, entrepreneurs and policy makers, as well as students of service science, business and engineering.
Throughout the world more policy making and the politics that shape it take place in the urban regions where most people live. This book draws on eleven case studies of similar but disparate urban regions in France, Germany and the United States from the 1960s to the 1990s. It documents the growth of this urban governance and develops a pioneering analysis of its causes and consequences. It traces the origins to the expansion and devolution of policy making, to local business mobilization and institutional interests in high-tech and service activities, and the incorporation of local social movements. Nation-states shape the possibilities for this urban governance, but operate increasingly as infrastructures for local initiatives. Where urban governance has succeeded in combining environmental quality and social inclusion with local prosperity, local officials have built on supportive infrastructures from higher levels, the local economy, civil society, and favourable positions in the g
The contributions of Islam to world civilization are undeniable. However, in the last 100 years, Muslims have been confronted with the effects and ramifications of modernity, caused by the emergence o
Throughout the world more policy making and the politics that shape it take place in the urban regions where most people live. This book draws on eleven case studies of similar but disparate urban regions in France, Germany and the United States from the 1960s to the 1990s. It documents the growth of this urban governance and develops a pioneering analysis of its causes and consequences. It traces the origins to the expansion and devolution of policy making, to local business mobilization and institutional interests in high-tech and service activities, and the incorporation of local social movements. Nation-states shape the possibilities for this urban governance, but operate increasingly as infrastructures for local initiatives. Where urban governance has succeeded in combining environmental quality and social inclusion with local prosperity, local officials have built on supportive infrastructures from higher levels, the local economy, civil society, and favourable positions in the g
The Eritrean National Service (ENS) lies at the core of the post-independence state, not only supplying its military, but affecting every aspect of the country's economy, its social services, its publ
With an ever increasing globalization of the economy, rapid technological progress, and intensifying competition, service firms such as airports constantly have to fuel the engine of renewal to keep o
Economic growth is directly impacted by a multitude of different industries; in recent years, the service industry has emerged as a significant contributor to the global economy. As such, the effectiv
As a business owner, you have no control over your competitors, the economy or the litany of outside influences that affect the health of your business. What you do have control over is the performan
In today’s tough economy, cutting prices and providing good service aren’t enough. To be truly successful, innovative businesspeople must learn the art of Positively Outrageous Service (POS)doing the
What happens when the demanding consumers who nearly brought the U.S. automobile industry to its knees focus the same kinds of pressure on the industry that represents one-seventh of the U.S. economy?
Across the developed world, most of us who work now earn our living in the service sector. However, the issue of what kind of service economy is sustainable and desirable, both in economic and social
Diasporic broadcasters have always been at the heart of the BBC’s foreign language services. Yet, across 80 years of overseas broadcasting they have remained largely absent from the public and academi
Along with globalization, the shift from manufacturing to services as a source of employment, and the spread of information-based systems and technologies have given birth to a new economy which empha
This book combines the three dimensions of technology, society and economy to explore the advent of today’s cloud ecosystems as successors to older service ecosystems based on networks. Further, it de
Drawn from a lifetime of research in unique and vanishing archives around Ireland, Britain, and Europe, this collection of essays and lectures on Irish economic activities in history provides a primer
A celebration of the history of small, independent retail and the story of how mom & pop stores across the country still thrive on attentive customer service and renewed community support for loc
In a slightly revised and significantly shortened version of his 2010 doctoral dissertation in political economy at the Free University of Berlin, Salhi develops a theoretical approach to predicting t
Over the centuries, arguments have raged over whether or not Britain should be welcoming toward immigrants. This is a book about a tiny proportion of the immigrants to whom Britain did grant asylum, r
Prior to independence in 1947, India was a typically backward economy suffering from the twin problems of rampant poverty and widespread unemployment, both making for a low general standard of living.
The informal economy includes all those forms of economic and social relationships which escape State regulation. This book explores how people make choices and practice informality in the realm of th
