This is the THIRD edition - an expanded FOURTH edition is available.Services represent the largest portion of economic activity in developed nations, and are likely an important part of your business.
This is the new and expanded FOURTH edition. It will change the way you think about and approach service design and innovation.Services represent the largest portion of economic activity in developed
NOTE: This edition features the same content as the traditional text in a convenient, three-hole-punched, loose-leaf version. Student Value Editions also offer a great value; this format costs si
NOTE: Before purchasing, check with your instructor to ensure you select the correct ISBN. Several versions of the MyLab™and Mastering™ platforms exist for each title, and registrations ar
For undergraduate and graduate courses in operations management. A balanced approach to supply chain management Smart managers understand that firms do not act alone to produce products and serv
NOTE: This edition features the same content as the traditional text in a convenient, three-hole-punched, loose-leaf version. Student Value Editions also offer a great value; this format costs si
