Customer Service Skills for Success 6e addresses real-world customer service issues and provides a variety of updated resources, activities, examples and tips from the author and active professionals
Lucas, who designs and delivers learning events on workplace and personal development topics, identifies 438 ways that trainers can engage workplace learners. He draws from research and his experience
Recipient of the 217 Textbook & Academic Authors Association's Textbook Excellence Award, Customer Service Skills for Success by Robert W. Lucas is the top-selling customer service textbook in the
After working to secure their settlement on the lost continent of Azlant, the adventurers aid the colony by exploring the rest of the island in search of resources and to look for potential dangers. A
With contributions from some of the most notable experts in the field, Performance Tuning of Scientific Applications presents current research in performance analysis. The book focuses on the followin
