based on interview research with Indian call center employees, this volume on labor culture examines the creation of professional personae and examines the ways in which foreign workers in transnation
Transnational customer service workers are an emerging touchstone of globalization given their location at the intersecting borders of identity, class, nation, and production. Unlike outsourced manufa
Arguing that people of color are most often the casualties in the governments' desire to roll back the welfare state, this analysis delves into the current myths and stereotypes about racial differenc
Borders in Service traces the intersection of service labour and national identity across global call centres in seven countries: El Salvador, Guatemala, Guyana, Mauritius, Morocco, the Philippines, a
Borders in Service traces the intersection of service labour and national identity across global call centres in seven countries: El Salvador, Guatemala, Guyana, Mauritius, Morocco, the Philippines, a
The original essays in Crimes of Colour explore the link between “race” and “crime” in the Canadian context. Much of the literature on race and crime to date has treated the category of “race” unprobl
