After explaining the financial rationale behind improving customer service, this business management book outlines a framework for handling customer questions and preventing unnecessary contact, offer
This volume discusses the ways in which women are discriminated against in social and economic policies. Tax law, labor law, and other policy institutions have not adapted to the entry of women in the
This book explores the extent to which fuzzy set logic can overcome some of the shortcomings of public choice theory, particularly its inability to provide adequate predictive power in empirical studi
This is a paperbound edition of a 2006 book. While the massive entry of women into the labor market of the past 60 years has been one of the most fundamental social and economic changes of our times,
