Adaptive Listening: How to Cultivate Trust and Traction at Work

Adaptive Listening is for those wanting to improve the way they, and their teams, communicate up, down, across, internally, and externally. Through engaging stories and practical techniques, the authors introduce a new model for listening that readers can start using in their very next interaction.

Not just another book on communication. Adaptive Listening helps readers up-level the under-trained side of communication amidst the realities of a hectic workday. Researched and tested exclusively in the work setting, readers will move beyond active listening and embrace effective and easy-to-remember techniques that reduce ambiguity and tension.

Leaders at all levels can improve their listening skills. Emerging and established leaders can build more awareness about their own listening style and the impact it has workplace culture. Only then can they adapt to meet the goals and needs of direct reports, peers, managers, customers, and stakeholders.

Inside, you'll learn:

• How to leverage the strengths and avoid the pitfalls of your own listening style, including the way you process and respond to information, leading to increased self-awareness and professional growth


• How to break away from ineffective listening and step into adaptive listening to meet the goals and needs of the person speaking


• How to reduce mistrust, misalignment, and miscommunication by being more mindful of the barriers that prevent you from using empathetic communication


• How to cue others listeners--who aren't yet familiar with Adaptive Listening-- to listen in the way you want and need

If you're looking for books on business communication, books on building empathy in the workplace, best-selling books for leaders and emerging leaders, or books on active listening, add this book to your list! If you enjoyed You're Not Listening, Just Listen, Listen Like You Mean It, How to Listen with Intention, or Power Listening, then you'll love Adaptive Listening.