The Global Quality Management System ─ Improvement Through Systems Thinking

Global Quality Management System is about managing business processes through systems thinking as opposed to the traditional command and control system (that deploys a top-down functional hierarchy where people can behave in ways which can dissatisfy the customer and/or degrade their performance). The management culture promoted is that of prevention and is based on “circle of virtues” and not that of “vices.”

Suresh Patel is a past Technical Director and Operational Excellence Executive. He holds a B.E. Electrical degree from M.S. University Baroda, Master’s in Production Technology from South Bank University, London and a MBA from the University of Texas at Brownsville, USA. He is a Certified Reliability Engineer, Certified Quality Engineer and a Certified Management Systems Auditor certified by the American Society for Quality. In his long career spanning more than four decades he has developed wide range of products/processes and has helped establishing six manufacturing plants in India, and five US plants in Mexico. Starting with India, his career path has enabled him to work in industries in UK, Europe (Denmark, Italy and Belgium), USA, China, Mexico and Chile (SA).

Mr. Patel’s practical expertise and interests include establishment of Business Excellence through product quality strategies, deployment of quality improvement tools, Lean for performance excellence, Six Sigma, a tactical methodology and overall business excellence employing Leadership and Results “Triades” as defined in MBNQA USA certification. This has enabled timely new product developments, improvement in product/process delivery performance, reduction in nonconforming product escapes, and reduction in product/process variation resulting in substantial cost reductions due to internal and external failures, warranty and product liability.