商品簡介
Discover how to set up a sophisticated support center for your business in a matter of a few hours with Salesforce Service Cloud For Dummies. Service executives, managers, support agents, and system administrators will learn through best practices and step-by-step guidelines how to maximize their usage of Service Cloud to give customer service departments a holistic view of the customers they serve.
This book covers:
- Salesforce.com Service Cloud Basics
- Handling Customer Issues
- Improving Your Service Organization’s Effectiveness
- Leveraging Your Organizational Knowledge
- Recognizing When It Takes a Community
- Measuring Contact Center Performance
- Designing Your Service Solution with Force.com
- Improving Contact Center Productivity
Improved internal coordination leads to quicker resolution of customers’ questions, which can then lead to improved customer satisfaction, which is critical in this age where opinions can be amplified throughout the Internet. Take advantage of this opportunity to be heard above your competition with the help of Salesforce Service Cloud For Dummies.
作者簡介
After working with various clients and industries to implement Service Cloud, Jon Paz has witnessed first-hand the transformative value of the product and evangelizes the need for it across verticals.TJ Kelley is a Salesforce.com partner and certified Service Cloud consultant.
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