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This volume brings together for the first time a substantial group of advocates and critics of the personalization agenda in English social services in order to debate key issues and attempt to find common ground. Practitioners, service users, and academics offer differing perspectives on the practicalities and controversies associated with the implementation of personalized approaches, which the book’s conclusion then examines in order to attempt to make sense of the divergent accounts and find a value-based approach to personalized care that all sides could agree on.
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Catherine Needham is a reader in public policy and public management at the Health Services Management Centre at the University of Birmingham. Jon Glasby is professor of health and social care and director of the Health Services Management Centre at the University of Birmingham.
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