How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work

Writing in a reader-friendly, accessible style, Gallagher, a corporate trainer and public speaker on workplace culture and communication, outlines a strength-based approach, based on the strengths-based counseling paradigm, for delivering constructive, positive messages in the workplace with peers, bosses, and employees. The step-by-step method steers readers away from the common mistake of focusing on what's wrong, and shows instead how to provide clear, constructive, positive messages that create real behavior and performance change. Cases and vignettes illustrate the method. Appendices offer worksheets and a primer on strength-based psychology, the foundation of the method. Annotation c2009 Book News, Inc., Portland, OR (booknews.com)

Richard S. Gallagher (Ithaca, NY) is a popular corporate trainer and public speaker who specializes in the mechanics of workplace culture and communication. He is the author of several books including Great Customer Connections (978-0-8144-7308-5) and What to Say to a Porcupine (978-0-8144-1055-4).