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The Remedy: Bringing Lean Thinking Out Of The Factory To Transform The Entire Organization
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商品簡介
A powerful business fable that shows you how to spread Lean business practices to every function of your business
Pascal Dennis is a Lean business learner and practitioner who has written four books on the subject of Lean business practices. In The Remedy, he shows how Lean business practices can be expanded from manufacturing to all the other areas of your business-including design, engineering, sales, and marketing and all processes in between-and how doing so builds a more efficient organization at every level.
This story follows Tom Pappas and Rachel Armstrong, senior leaders at a desperate automotive company as they try to implement a Lean management system across an entire platform, the Chloe, a breakthrough "green" car. The future of the company is at stake. Can Tom and Rachel, supported by Andy Saito, a retired, reclusive Toyota executive, regain the trust and respect of the customer? Can a venerable but dying company implement Lean practices to every part of their business and learn a new, more effective way of managing?
Shows you how to use the Lean quality improvement method to fix not just a manufacturing system, but an entire company, including management, design, marketing, and supply chain
Written by Pascal Dennis, author of four books on Lean practices and winner of the coveted Shingo Prize for outstanding research contributing to operational excellence
Originally developed by Toyota, the Lean approach to quality improvement has gained a worldwide following and helped turn around enumerable struggling businesses
If your business is treading water-or sinking in the waves-The Remedy will show you how to put Lean processes to work in every functional area for long-term business survival and success.
Pascal Dennis is a Lean business learner and practitioner who has written four books on the subject of Lean business practices. In The Remedy, he shows how Lean business practices can be expanded from manufacturing to all the other areas of your business-including design, engineering, sales, and marketing and all processes in between-and how doing so builds a more efficient organization at every level.
This story follows Tom Pappas and Rachel Armstrong, senior leaders at a desperate automotive company as they try to implement a Lean management system across an entire platform, the Chloe, a breakthrough "green" car. The future of the company is at stake. Can Tom and Rachel, supported by Andy Saito, a retired, reclusive Toyota executive, regain the trust and respect of the customer? Can a venerable but dying company implement Lean practices to every part of their business and learn a new, more effective way of managing?
Shows you how to use the Lean quality improvement method to fix not just a manufacturing system, but an entire company, including management, design, marketing, and supply chain
Written by Pascal Dennis, author of four books on Lean practices and winner of the coveted Shingo Prize for outstanding research contributing to operational excellence
Originally developed by Toyota, the Lean approach to quality improvement has gained a worldwide following and helped turn around enumerable struggling businesses
If your business is treading water-or sinking in the waves-The Remedy will show you how to put Lean processes to work in every functional area for long-term business survival and success.
作者簡介
Pascal Dennis is the President of Lean Pathways Inc., a successful international consultancy, and the author of three previous books on Lean management, all of which have won the coveted Shingo Prize for outstanding research in the field of operational excellence. His clients include Fortune 500 companies like Kimberly- Clark, Lockheed Martin, and Magna International, as well as leading health care, construction, and financial services firms. Dennis learned the Toyota Business System in leadership positions at Toyota Cambridge, one of Toyota's best plants, and has worked with leading Toyota senseis in North America and Japan.
目次
Acknowledgments.
About the Author.
Preface.
1 Motor City Sadness.
Overview of Lean fundamentals.
How Lean looks different in white-collar environments vs. the factory.
Waste in health care and the restaurant business.
2 Lotus Land.
The nature of big companies.
Big Company Disease.
Obstacles to transforming big companies.
Role of the Shusa.
3 What Have I Learned?
Lean fundamentals.
Lean thinking—core mental models.
Waste in business processes.
Introduction to problem solving.
Nature of transformation.
4 How Will We Change Their Thinking?
Reflections on how to deepen and extend mental models.
The nature of value and waste in knowledge work.
Grasping the situation by going to see for yourself.
Basics of system thinking.
5 Focus and Alignment—When You're a Jet, You're a Jet.
Fundamentals of strategy deployment.
Defining True North, our strategic and philosophical objective.
How strategy making actually works in organizations.
How the New York Jets might apply strategy deployment.
6 Cluing into Chloe.
Politics in large organizations.
Creating a shared vision.
Strategy deployment in action.
Deploying targets and tactics through Catchball.
7 A Trip to Boston to Dispel the Fog.
Role of the leader.
The Water Ring model.
How complex systems fail—and succeed.
The Four Rules—Standards, Connections, Pathways, Improvement.
The Remedy to Big Company Disease.
8 Marketing—Leaning Out the Mad Men.
Marketing basics.
Mental models in marketing.
Waste and value in marketing.
Yamazume.
Takt, flow, and pull in Marketing.
Expected, Specified, and Delightful Value.
9 Design and Engineering—Making Knowledge Flow.
Mental models in Design.
Value and waste in Design and Engineering.
Production physics—implications for Design.
Small batch learning.
Takt, flow, and pull in Design.
Set-based concurrent engineering.
10 Nick Papas Falls into the Abyss.
Mental models in health care.
Value and waste in health care.
Lean fundamentals in health care.
Our health-care mess—root cause and countermeasures.
The Four Capabilities.
The Remedy to Big Company Disease–reprise.
11 My Beautiful Mind—Leaning Out Our Supply Chain.
Mental models in supply chain.
The Nash equilibrium.
The importance of information flow.
The Groundhog Day Effect.
The Bullwhip Effect—causes and countermeasures.
What is heijunka?
Process and system kaizen.
12 Dealers, Spielers, and Concealers.
Mental models in retail.
Principles of lean provision.
Provision/consumption maps.
Politics in large organizations.
Financial aspects of Lean.
Possible effects of standard cost accounting.
Lean in Human Resources.
13 Scylla and Charybdis.
Politics in large organizations.
14 Be My Phenomena.
Nature of transformation.
Ethics.
The cardinal virtues.
Lean leadership.
Glossary.
References.
About the Author.
Preface.
1 Motor City Sadness.
Overview of Lean fundamentals.
How Lean looks different in white-collar environments vs. the factory.
Waste in health care and the restaurant business.
2 Lotus Land.
The nature of big companies.
Big Company Disease.
Obstacles to transforming big companies.
Role of the Shusa.
3 What Have I Learned?
Lean fundamentals.
Lean thinking—core mental models.
Waste in business processes.
Introduction to problem solving.
Nature of transformation.
4 How Will We Change Their Thinking?
Reflections on how to deepen and extend mental models.
The nature of value and waste in knowledge work.
Grasping the situation by going to see for yourself.
Basics of system thinking.
5 Focus and Alignment—When You're a Jet, You're a Jet.
Fundamentals of strategy deployment.
Defining True North, our strategic and philosophical objective.
How strategy making actually works in organizations.
How the New York Jets might apply strategy deployment.
6 Cluing into Chloe.
Politics in large organizations.
Creating a shared vision.
Strategy deployment in action.
Deploying targets and tactics through Catchball.
7 A Trip to Boston to Dispel the Fog.
Role of the leader.
The Water Ring model.
How complex systems fail—and succeed.
The Four Rules—Standards, Connections, Pathways, Improvement.
The Remedy to Big Company Disease.
8 Marketing—Leaning Out the Mad Men.
Marketing basics.
Mental models in marketing.
Waste and value in marketing.
Yamazume.
Takt, flow, and pull in Marketing.
Expected, Specified, and Delightful Value.
9 Design and Engineering—Making Knowledge Flow.
Mental models in Design.
Value and waste in Design and Engineering.
Production physics—implications for Design.
Small batch learning.
Takt, flow, and pull in Design.
Set-based concurrent engineering.
10 Nick Papas Falls into the Abyss.
Mental models in health care.
Value and waste in health care.
Lean fundamentals in health care.
Our health-care mess—root cause and countermeasures.
The Four Capabilities.
The Remedy to Big Company Disease–reprise.
11 My Beautiful Mind—Leaning Out Our Supply Chain.
Mental models in supply chain.
The Nash equilibrium.
The importance of information flow.
The Groundhog Day Effect.
The Bullwhip Effect—causes and countermeasures.
What is heijunka?
Process and system kaizen.
12 Dealers, Spielers, and Concealers.
Mental models in retail.
Principles of lean provision.
Provision/consumption maps.
Politics in large organizations.
Financial aspects of Lean.
Possible effects of standard cost accounting.
Lean in Human Resources.
13 Scylla and Charybdis.
Politics in large organizations.
14 Be My Phenomena.
Nature of transformation.
Ethics.
The cardinal virtues.
Lean leadership.
Glossary.
References.
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