商品簡介
本書為酒店從業人員量身定做、突出酒店工作對職業英語技能的要求,將職業訓練貫穿于英語學習中,使他們能夠全面提升酒店工作能力。本書在內容上涉獵廣泛、專業性和實用性強。
本書可作為高等職業院校、高等專科院校、成人高等院校、本科院校高職教育酒店管理專業、旅遊管理專業學生的學習用書,也可作為酒店、餐館業員工的培訓用書。
目次
Preamble
Lead-in Activity
Practical Practice
Activities
Chapter II Front Office and Its Sections
Lesson One An Introduction to the Front Office
Lesson Two Room Reservations
Lesson Three Bell Service
Lesson Four Concierge Service
Lesson Five Check in
Lesson Six Telephone Service
Lesson Seven Business Center
Lesson Eight Cashiers Service
Chapter III The Housekeeping Department and Its Sections
Lesson One An Introduction to the Housekeeping Department
Lesson Two Regular Services
Lesson Three Laundry Service
Lesson Four Personalized Housekeeping Service
Lesson Five Dealing with Emergencies
Chapter IV Food and Beverage Department
Lesson One About the Food & Beverage
Lesson Two Taking Restaurant Reservations
Lesson Three Hosting
Lesson Four Taking Orders
Lesson Five Serving Dishes
Lesson Six Bar Service
Lesson Seven Room Service
Lesson Eight Paying the Bill
Chapter V Health and the Recreation Club
Lesson One About the Health & the Recreation Club
Lesson Two Beauty Salon
Lesson Three Gym
Lesson Four Sauna Bath and Spa
Lesson Five Swimming Golf and Karaoke
Chapter VI Other Services in the Hotel
Lesson One Dealing With Complaints
Lesson Two Shopping
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