It is all but impossible to think of September 11th 2001 and not, at the same time, recall an image. The overwhelmingly visual coverage in the world's media pictured a spectacle of terror, from images
A ground-breaking study of the photographic representation of 9/11 in terms of psychoanalysis, trauma, discourses of power, spectacle and collective memory.
Inside Out: Creating Work Environments that Lead to Exceptional Customer Service provides an entirely new way of working toward improved customer service. Rather than relying on outdated modes of cust
