Unit 03 接待及指引客人 Ushering Guests into Their Seats
3.1 情境對話—和商務客的應答 Converse with Business Customers
G: Guest , Mr. Brown 商務客，Brown先生，簡稱G。
W: Good evening, welcome to Happy Friday Restaurant. May I help you?
G: Yes, we have a reservation at 6:30 PM under Jason Brown.
W: Let me take a look. A private room for ten?
W: The private room is ready. This way, please.
G: We are still waiting for the other two vendors. They are not here yet.
W: I see. Would you like to be seated while waiting?
G: Thank you.
W: Here is the menu for you while waiting. If you need some water, please let us know.
Ten minutes later...
G: The other two vendors just called and told me they will be late, so we would like to start the meal first.
W: I see, sir. I’ll usher the other two guests to the private room when they arrive.
G: Thank you.
W: Please mind your step and kindly notice that the private room is a non-smoking area.
G: I see.
1. private adj. 私人的、個人的
例：That is my private opinion.
2. vendor n. 廠商
例：The company asked for some discounts to the vendor.
3. arrive v.抵達、到達
例：The train will arrive at Taipei at 6 PM.
3.2 情境對話—和家庭客的應答 Converse with Family Guests Track 08
W: Waiter 服務生，簡稱W。
G: Guest , Mr. Brown 家庭客，Brown先生，簡稱G。
W: Good evening, this is Happy Friday Restaurant. May I help you?
G: Yes. We would like to have a table for three.
W: Have you made the reservation?
W: Ok, we still need to check if there are still available tables for you. It will take a while since it's a bit packed today.
Two minutes later...
W: Sir, we still have tables available for three. Would you come with me, please?
G: Yes, thank you. Is that a non-smoking area? My mother is allergic to the smell of cigarette. Sorry for the inconvenience.
W: Sir. There are no available tables in the non-smoking area for now. I'm afraid you would need to wait for a while.
G: How long are we going to wait?
W: About 10-20 minutes. Is that ok with you?
G: Ok. We will wait.
W: (One minute later...) Sir, we got a table reservation in the non-smoking area cancelled. The table is available now. This way, please.
W: Ok. Mind your head here.
G: Thank you.
W: Where would you prefer to sit?
G: I would like to sit by the window.
W: (Pulling the chair for the man...) Is this seat ok?
G: It’s good. Thank you.
W: You’re welcome, sir. Here are the menus for you. And I’ll be back later, ok?
1. mind v. 注意、留意
例：Please mind the gap while moving.
2. allergic adj. 過敏的
例：Tina is allergic to seafood.
3. prefer v. 更喜歡、寧願
例：I prefer staying at home to going out with him.
3.3情境對話 — 和團體客導遊的應答 Converse with Tour Guides Track 09
T: Tour Guide , Ms. Brown 導遊，Brown小姐，簡稱T。
W: Good evening, welcome to Milano Italian Restaurant. May I help you?
T: Yes, we made a reservation this evening at 6:30 PM under Judy
Brown. It’s a 16-people group.
W: Ok, let me take a look. (one minute later...) Yes, Miss Brown. Have all the guests arrived here?
T: Not yet. We are still waiting for the other five guests. They are on the way now. But I think we could take a rest in the private room first and wait for the rest to come.
W: Ok. The private room is ready now. This way, please.
T: Thank you.
W: You are welcome, madam. We will usher the others when they arrive.
T: That will be great.
(The group members who arrived early are following the waiter.)
W: This way, please. Please mind your step here.
W: Here is the private room for you. There are two restrooms on the second floor and the third floor respectively. You can go this way, turn left at the end of hall and go upstairs. You will see the restrooms right up there.
T: Thank you.
W: Here are the menus and I’ll be back to take the order.
1. respectively adv. 分別地
例：The workers and the salesclerk got pay 4% and 3 % rises respectively.
2. turn v. 轉彎、轉向
例：Go straight and turn right. You’ll see the supermarket is right there.
3. upstairs adv. 往樓上、在樓上
例：She went upstairs directly to her room.
3.4 換句話說 In Other Words
This way, please.
Would you come with me, please?
Please come with me this way.
Would you please follow me?
Where would you prefer to sit?
Where would you like to sit?
Where would you like for your table?
Where would you like to be seated?
Would you like to be seated while waiting?
Would you like to wait for them here?
Would you like to go first or wait until they come?
You may have a seat here while waiting.
The other two vendors just called and told me that they will be late, so we would like to start the meal first.
I just got the phone call and be informed that they will be late, so we would like to start the dinner first.
They just phoned me and informed that they will be late for a while, so we want to start the dinner.
I think it’s better to start the meal because the other two vendors are being late.